Frequently Asked Questions

These are the most frequently asked questions about eLearning courses.  If you don't see the answer to your question, please email your question to us at 

Q.      Which internet browsers can be used to view

        A.  Recommended browsers include:
                    * Internet Explorer 8.0 or higher
                    * Chrome 25.0 or higher
                    * Firefox 18.0 or higher
                    * Safari 5.1.7 or higher

Q.      What are the minimum hardware and software requirements to use the eLearning courses?

A.  Minimum communication hardware is a 56k modem.  A high speed/broad band connection such as a DSL or cable modem is recommended to get the most out of the multimedia files incorporated in the eLearning courses.

Q.      The video in my course will not play.  What is wrong?

A.  There may be an issue with the Java version currently installed on your computer.  Click on the Troubleshooting page under the Help menu to download instructions on how to change your Java security settings so you will be able to run the video.

Q.      The text on my screen is too small/large.  What is wrong?

A.  Adjust your browser controls to increase/reduce the text size. Refer to your browser users guide or use the Help section of your program.

Q.      I do not see some graphs and charts.  What is wrong?

A.  Some of the graphs and charts we use are Adobe PDF files and require the use of Adobe Reader. Download Adobe Reader ( to ensure you see all of the information available in the PDF files. 

Q.      I need the Flash plug in.  How do I get it?

A.  This free plug in can be downloaded from the Adobe website. Click on the link to download a free copy of Adobe Flash.

Q.      How do I disable my popup blocker?

A.  We use popup windows to give you fast, easy self-service features. To use these features, you must first disable your popup blocker for our Website. Rest assured we use popup windows only to bring you the best possible eLearning services on the Web. You will NOT see popup advertisements on this site. To find out how, select your browser:

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